At Joind Design Studio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of personal information we collect, how we use it and how we protect it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Last Updated — 16/07/2025

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, company name (if applicable), and any other information you provide during communications or when filling out forms on our website (e.g., contact forms, project inquiries and design briefs).

• Project Information: Details related to the scope of your project, such as design preferences, floor plans, images, materials and any other information you submit to help us understand your design needs.

• Payment Information: When you make a purchase or pay a deposit for design services, we may collect payment-related details such as your billing address and payment method. However, we do not store sensitive payment information directly. Payment transactions are handled through a secure third-party payment processor.

• Usage Data: Information on how you interact with our website, including IP addresses, browser type, device information and pages visited. We may collect this data using cookies and similar tracking technologies to improve the performance and functionality of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with our design services and process your project-related requests.

• To communicate with you about your project, including updates, quotes and relevant details.

• To process payments and manage billing for the services you purchase.

• To improve and optimise our website, services and customer experience.

• To respond to inquiries, provide customer support and address any concerns or questions you may have.

• To send periodic emails regarding your project or new services, promotions or relevant news. You can opt out of these communications at any time.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:

• Using secure servers with encryption for any sensitive data transfer.

• Limiting access to personal data to only those employees and contractors who need it to fulfill their responsibilities.

• Regularly reviewing our data security practices to ensure that your information remains safe.

However, please note that no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Third-party Service Providers: We may use third-party companies (such as payment processors) to assist in providing our services. These providers are only given access to the information necessary to perform their tasks, and they are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order or government investigation.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use the site. Cookies are small data files stored on your device that help us:

• Recognise your device when you visit our website.

• Remember your preferences and settings.

• Analyse site traffic and improve the functionality of the website.

You can control cookie settings in your browser and you can choose to disable cookies, but this may affect your ability to use certain features of the website.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.

• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., for legal or contractual reasons).

• Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt-out by following the unsubscribe link in the email or contacting us directly.

To exercise any of these rights, please contact us at hello@joinddesignstudio.com.au

7. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of these websites. We encourage you to review their privacy policies before submitting any personal information.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately and we will take steps to remove the information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

hello@joinddesignstudio.com.au